HOW CAN I HELP YOU?
TREATMENTS.
I have questions regarding my skin treatment. Where can I learn more?
I provide pre- and post-treatment frequently asked questions (FAQs) on each individual treatment page. Please review each page to learn more
Alternatively, you can check out my treatment guidelines page for an overview of pre-and post-visit care for each treatment we offer.
Who do I meet with for my consult or treatment?
At Beyond Skin, you will always be seen by a licensed esthetician, Frankie — who specializes in holistic esthetics.
What does the $75 cost for a skin consult go toward?
The $75 cost goes toward your initial visit. During this visit, I will review your history, assess your skin, discuss concerns and goals and develop a plan.
You can also opt for a virtual skin consultation which is completely complimentary.
What if I don't purchase anything at this appointment?
The $50 consult cost will then go toward your esthetician's time. We hope you find the skin consult valuable and find a product routine or treatment plan suitable for you!
What if I don't live near Beyond Skin?
I offer virtual consultations for those who aren't local. You can schedule a virtual skin consultation here.
How often do I need a facial
This varies for each individual, their skin goals and concerns. However, as a general rule of thumb:
For prevention: once a month. Prevention aims to ward off potential issues, before problems arise.
For maintenance: 6-8 weeks. Maintenance focuses on sustaining healthy skin.
For skin struggles: 2-4 weeks. Corrective treatment addresses existing skin concerns such as acne or hyperpigmentation (dark spots)
BOOKING POLICIES.
What is your cancellation policy?
In the event you may have to cancel or reschedule, you are to provide notice 24 hours in advance of your treatment. Simply, reschedule for another time that works for you! If a change needs to be made the same day of your appointment such as a cancellation or reschedule, you will forfeit 50% of the cost of your services.
How to: You can change your appointment by referring to the original appointment email confirmation. Scroll down and tap "change appointment." If you need to make a change after the 48-hour mark, please call or text us immediately at 770.853.9255.
Charge details: Last-minute cancellations, rescheduled, or no-shows will be charged 50% of the total service fee for first-time offenses. For repeat offenders, 80% of the total service fee will be charged. If the card on file cannot be processed for payment, your account will show a past-due balance which will need to be taken care of prior to making another appointment.
In the event you do not show up for your appointment, you forfeit 100% of your service cost.
What if I'm running late?
If you arrive more than 15 minutes late for an appointment, I will do our best to see you, but you may be asked to reschedule.
What payments are accepted?
All major credit/debit cards and cash are accepted.
Clients must have a valid credit card on file in order to book an appointment.
Gratuities are entirely at your discretion and are not included in the price of treatments.
I'm under the weather, what do I do?
For the sake of everyone’s health, I ask that you kindly reschedule your appointment in the appropriate time frame if you are feeling under the weather.
GIFT CARDS.
How do I purchase a gift card?
You can purchase one here and it’ll be emailed directly to the recipient!
Do gift cards expire?
No! Good skin doesn’t have to, either.
I have questions about my gift card, what should I do?
We’d be happy to help! Please email hello@beyondskinestheics.com